Privacy Policy
Last Updated: 19 November 2025
Governing Law: South Africa
Introduction
RoadSyster ("we", "our", "us") provides a SaaS platform for roadside assistance companies, including dispatchers, drivers, and administrators. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with South African data protection laws, including POPIA.
By using RoadSyster, you agree to the practices described in this policy.
Information We Collect
We collect all information required to operate RoadSyster effectively, including:
2.1 Account Information
- Company details
- Dispatcher and driver profiles
- Contact information
- Authentication data (passwordless auth)
2.2 Operational Data
- Customer details received from insurance providers
- Dispatch records
- Location-based job tracking
- Activity logs
- In-app communication
2.3 Payment Information
- Processed securely through Paystack
- We do not store card numbers on RoadSyster servers
2.4 Device & Usage Data
- IP address
- Browser metadata
- Session logs
- Error logs
How We Use the Information
We use collected data to:
- Provide and maintain RoadSyster's core services
- Manage dispatch, driver activity, and customer interactions
- Process payments
- Secure accounts and prevent fraud
- Improve platform performance
- Provide customer support
- Comply with legal obligations
We do not sell personal information.
Data Storage & Retention
RoadSyster uses Convex as the primary backend.
4.1 Retention Periods
- Primary database: 12 months
- Backup database: Stored indefinitely or until the company formally requests deletion
4.2 Deletion Requests
Companies may request deletion of:
- Entire accounts
- Historical data
- Backup records
Deletion requests are processed within 30 days.
Third-Party Services
RoadSyster integrates with selected third-party services (to be finalized), which may include:
- Payment processors (Paystack)
- Scheduling integrations
- Mapping or geolocation services
- Email and notification providers
These parties only receive the data necessary to perform their services.
Security Measures
We implement industry-standard safeguards including:
- Encrypted data transmission
- Access-controlled admin panels
- Audit logging
- Secure passwordless authentication
- Regular backups
While we take all reasonable steps, no system is 100% secure.
User Rights
Under POPIA, users and companies have the right to:
- Access their data
- Correct inaccurate information
- Request deletion
- Object to processing
- Request data portability
Requests can be made at any time.
Children's Data
RoadSyster does not target minors. Companies are responsible for ensuring no unauthorized minor data is submitted.
Changes to This Policy
We may update this Privacy Policy. The latest version will always be available within the RoadSyster app and website.
Contact Information
For data or privacy-related questions:
Email: support@roadsyster.com
Location: South Africa